Queues with interruptions: A survey
In this paper we survey work related to queues with interruptions that occur due to many reasons such as server breakdowns, servers taking emergency breaks, and customers having incomplete information or getting distracted. We look at both continuous and discrete time queueing models with interruptions in this survey.
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Krishnamoorthy, Achyutha; Pramod, Padinhare K,; and Chakravarthy, Srinivas R., "Queues with interruptions: A survey" (2014). Industrial & Manufacturing Engineering Publications. 63.