18th Belarusian winter workshop in queueing theory
We study a multi-server queueing model in which the arrivals occur according to a Markovian arrival process. An arriving customer either (a) is lost due to all main servers being busy; or (b) enters into service with one of the main servers and leaves the system (as a satisfied primary customer); (c) enters into a service with one of the main servers, gets service in self-service mode, and is impatient to get a final service with one of the main servers, may leave the system (as a dissatisfied secondary customer); or (d) enters into service with one of the main servers, gets service in self-service mode, becomes successful in getting a final service from one of the main servers, and departs. This queueing model is studied in a steady state.
© 2005 BWWQT
Klimenok, Valentina; Chakravarthy, Srinivas R.; and Dudin, Alexander, "A Multi-server Markovian Queueing Model with Primary and Secondary Services" (2005). Industrial & Manufacturing Engineering Presentations And Conference Materials. 19.